clearlevel.in | Effective Date: June 2025

1. General Policy

All purchases made on clearlevel.in, including courses, books, mock test series, video lectures, and any other digital or physical study material, are considered final. Once a purchase is successfully completed and access is granted or delivery is confirmed, no refund will be issued under any circumstances. We encourage all users to carefully review course details, syllabus, and sample content (where available) before making a purchase.

2. No-Refund Conditions

Refunds will not be provided in the following cases: if you change your mind after purchase, if you purchased the wrong course or material by mistake, if you have already accessed or downloaded the content, if you did not use the course or material after purchase, or if you found the content does not meet your personal expectations or learning style. Dissatisfaction with examination results or outcomes is not a valid ground for a refund.

3. Eligible Refund Conditions

A refund request will be considered only under the following circumstances:

Non-Delivery - If you have not received access to your purchased course or physical book within 30 days from the date of purchase and the delay is attributable to ClearLevel or its delivery partners, you are eligible to raise a refund request.

Defective Content - If the course, video lecture, or study material delivered is found to be technically defective, corrupted, significantly incomplete, or materially different from what was described at the time of purchase, you may raise a refund or replacement request.

Service Unavailability - If ClearLevel permanently discontinues a course or service that you have paid for and is unable to provide an equivalent alternative, a full or proportional refund will be issued at our discretion.

4. How to Raise a Refund Request

To raise a valid refund request, contact us within 30 days of the purchase date at support@clearlevel.in with your registered email address, order ID or payment reference number, a clear description of the issue, and supporting evidence such as screenshots or error details where applicable. Requests raised after 30 days from the date of purchase will not be entertained regardless of the reason.

5. Refund Process

Once your refund request is received, we will review and respond within 7 working days. If approved, the refund will be processed to your original payment method within 10-15 working days depending on your bank or payment provider. ClearLevel reserves the right to reject any refund request that does not meet the conditions outlined in Section 3.

6. Non-Refundable Items

The following are strictly non-refundable under all circumstances: one-time access passes, downloaded or printed material, partially consumed subscriptions, and any purchases made during promotional sales or at discounted rates unless the eligible conditions in Section 3 are met.

7. Governing Law

This Refund Policy is governed by the laws of India including the Consumer Protection Act, 2019 and the Information Technology Act, 2000. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts at [Insert City], India.

8. Contact Us

For any refund-related queries, write to us at: Website: clearlevel.in | Email: support@clearlevel.in | We aim to resolve all refund queries within 7 working days of receipt.