clearlevel.in | Effective Date: June 2025

1. Introduction

ClearLevel ("we", "us", or "our") operates clearlevel.in and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a user. By using our Website, you consent to the practices described in this policy. This policy complies with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect information you provide directly such as your name, email address, and phone number during registration, payment details processed via secure third-party gateways, and any messages submitted through contact forms. We also collect information automatically including your IP address, browser type, device details, pages visited, time spent on the Website, and data gathered through cookies and similar tracking technologies.

3. How We Use Your Information

We use your information to create and manage your account, provide access to study material, mock tests, and other educational content, process payments and send receipts, send updates and exam-related notifications, improve Website performance and user experience, respond to queries and support requests, and comply with applicable legal obligations.

4. Cookies

We use cookies to keep you logged in, remember your preferences, and analyse Website traffic. You can disable cookies through your browser settings, but some features of the Website may not function properly as a result.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only with service providers such as payment gateways, hosting providers, and email platforms who are bound by confidentiality obligations, with legal authorities if required by law or court order, and with a successor entity in the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you request account deletion, we will remove your identifiable personal data within 30 days, except where retention is required by law.

7. Data Security

We implement reasonable technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, in accordance with the IT (SPDI) Rules, 2011. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

8. Children's Privacy

Our Website is intended for students, some of whom may be below 18 years of age. We do not knowingly collect sensitive personal data from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before sharing any personal information with them.

10. Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. You may also withdraw consent to receive marketing communications at any time. To exercise any of these rights, please contact us at the details provided below.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

12. Contact and Grievance Officer

For any questions, concerns, or grievances regarding this Privacy Policy or your personal data, you may contact our Grievance Officer as required under the IT Act, 2000 at: Website: clearlevel.in | Email: [Insert Email] | Address: [Insert Address]. We will respond to all grievances within 30 days of receipt.