CMA Intermediate Operations Management and Strategic Management Classes
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CMA Intermediate Paper 9 — Operations Management and Strategic Management
Operations Management and Strategic Management is a 100-mark paper in Group 2 that is uniquely relevant to CMAs in manufacturing and services. CMAs don't just cost operations — they advise on how to improve them. This paper provides the operations and strategic frameworks to do exactly that.
Operations Management
- Production Planning and Control — Production system types (job, batch, mass, continuous, project), plant layout, routing, scheduling (Gantt charts), PERT and CPM (critical path method, float calculation, crashing)
- Inventory Management — EOQ, reorder point, safety stock, ABC analysis, VED analysis, JIT (Just-in-Time) inventory philosophy — extending the cost accounting inventory knowledge into strategic management
- Quality Management — Statistical Quality Control (control charts, acceptance sampling), TQM (Total Quality Management) principles, Six Sigma overview (DMAIC methodology), ISO quality standards (ISO 9001:2015)
- Supply Chain Management — Supply chain design, logistics management, vendor development, bullwhip effect, supply chain risk management
- Lean Manufacturing — 5S, Kaizen, Kanban, value stream mapping, waste elimination (Muda, Mura, Muri)
- Maintenance Management — Preventive, predictive, corrective maintenance; total productive maintenance (TPM)
- Project Management — Project lifecycle, WBS (Work Breakdown Structure), PERT/CPM computation, project cost management
Strategic Management
- Strategic intent — Vision, mission, goals, strategic objectives
- External environment analysis — PESTEL, Porter's Five Forces, competitor profiling, industry lifecycle
- Internal analysis — Value chain analysis, VRIO framework, SWOT, core competencies
- Corporate strategy — Ansoff matrix (market penetration, development, product development, diversification), BCG matrix, GE-McKinsey matrix
- Competitive strategy — Porter's generic strategies (cost leadership, differentiation, focus)
- Strategy implementation — McKinsey 7S framework, Balanced Scorecard, change management
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